Privacy Policy

Last updated October 21, 2026

This Privacy Policy explains how Metropolitan Pipe & Supply Co. (“Metropolitan Pipe,” “MetPipe,” “we,” “us”) collects, uses and shares personal information when you visit metpipe.com and its subdomains (including our PipeLine online ordering site), place orders with us, contact us, or sign up for order and delivery notifications by text message (SMS) or email. If you have questions about this policy, contact us or call 1-800-638-7473.

Information We Collect

Information you give us. When you create or use an account, request credit, place an order, sign up for notifications, or contact us, we may collect:

Contact information such as your name, company, email address, mailing and job-site addresses, and phone numbers, including a mobile number you provide for text notifications
Account information such as your customer account number, user name and password
Order information such as products purchased, ship-to locations, delivery instructions, purchase order numbers and order history
Billing and payment information. Card payments are handled by our payment processor; we do not store full card numbers on our web servers
Your communication preferences, including whether you have opted in or out of SMS or email notifications

Information collected automatically. Like most websites, we automatically receive technical information such as your IP address, browser type, device and operating system, referring and exit pages, and pages viewed. We use cookies that are necessary to keep you signed in, keep your cart, and keep the site secure, and we may use analytics cookies to understand how the site is used.

Delivery information. When we deliver an order with our own trucks, we record delivery status, the time of delivery, and proof-of-delivery details such as the name of the person who received it, a signature, or a photo.

How We Use Your Information

To process, fulfill, ship and deliver your orders, and to bill for them
To manage your customer account and credit relationship with us
To send you transactional notifications you have requested, such as order confirmations and delivery status updates
To respond to your questions and customer service requests
To send product, service or warranty information you have asked for
To operate, secure and improve our website and services, and to prevent fraud
To comply with legal obligations

Text Messaging (SMS) and Email Delivery Notifications

Our text messages come from our toll-free number, 1-800-METPIPE (1-800-638-7473). We never use text messaging for marketing or promotional purposes. We use it for only two things:

Delivery notifications you have opted in to, as described below.
Customer service conversations that you start. If you text us at 1-800-638-7473, we will reply to your message about your question, order or account. We will not send you any other texts unless you have opted in to delivery notifications.

MetPipe Delivery Alerts is an optional program that lets you receive updates about orders we deliver with our own trucks. If you opt in, you may receive messages telling you that your order is out for delivery and that you are the next stop (each with an estimated arrival window), and that your order has been delivered. Each message includes a link to more details about your order.

How you opt in: by entering your mobile number and checking the delivery notification consent box on metpipe.com (for example, on our Delivery Alerts sign-up page, at checkout or in your account’s notification settings), or by asking a MetPipe representative to enroll the mobile number you provide. Consent is not a condition of purchase.
Message frequency: varies with your orders; typically up to 3 messages per delivery.
Cost: Message and data rates may apply.
Opting out: reply STOP to any text message to stop receiving texts. You will receive one confirmation message and no further texts. You can also turn notifications off in your account or by contacting us. Email notifications can be turned off using the link in the email or in your account.
Help: reply HELP to any text message, call 1-800-638-7473, or contact us.

We use your mobile number only to send the notifications you asked for and to respond to customer service messages you send us. We do not sell, rent or share mobile phone numbers or SMS opt-in data and consent with any third parties or affiliates for their marketing or promotional purposes. All of the sharing described in the “How We Share Information” section below excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties, except the service providers that deliver our text messages (such as our messaging provider, Telnyx, and wireless carriers), solely to send those messages.

Carriers are not liable for delayed or undelivered messages. See our Terms & Conditions for the full SMS program terms.

How We Share Information

We do not sell your personal information. We share it only as described here:

Service providers who help us run our business, such as payment processing, website hosting, email and text message delivery, and IT support. They may use your information only to perform services for us.
Delivery partners, such as freight or parcel carriers, when an order is shipped by a carrier rather than our own trucks.
Legal and safety reasons, when we believe in good faith that disclosure is required by law, subpoena or other legal process, or is necessary to protect our rights, your safety or the safety of others, or to investigate fraud.
Business transfers, if Metropolitan Pipe is involved in a merger, acquisition or sale of assets, in which case we will notify you of any change in ownership or use of your personal information.

Your Choices

You can stop marketing emails at any time with the unsubscribe link in the email or by contacting us.
You can stop text messages at any time by replying STOP, and turn delivery notifications on or off in your account.
You can review and update your contact information in your account or by contacting us. Some account details, such as billing and ship-to addresses, are maintained by our staff; contact your branch or contact us to change them.
You can set your browser to refuse cookies, but parts of the site, such as signing in and the cart, will not work without them.

Data Retention and Security

We keep personal information for as long as needed to provide our services, maintain business and tax records, and meet our legal obligations. We use reasonable administrative, technical and physical safeguards, and all pages that collect personal information are served over encrypted (HTTPS) connections. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Links to Other Websites

Our site links to manufacturer and other third-party websites whose privacy practices differ from ours. We encourage you to read the privacy policy of any site you visit.

Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date above, and for material changes we will provide notice on this site or by email.

Contact Us

Metropolitan Pipe & Supply Co.
30 Inner Belt Rd
Somerville, MA 02143
Phone or text: 1-800-638-7473
Online: metpipe.com/contact